Individuals Policy | The People's Pension

We're always happy to help!
Choose from the options below to find answers to the most frequently asked questions. If you still wish to contact us, select ‘I still need to contact you’, found at the end of each answer, and we'll respond by email.
What is your query about?*
Looking for specific information

Our knowledge base is a great place to find answers to commonly asked questions. Simply start typing your question in to the search engine on this page or browse by the categories.
Account log in issues

Please note, only financial advisers acting on behalf of an employer may have an Online Services account with The People's Pension.
If you're having trouble logging in to your account – the below information might help.
Forgotten password
You can reset your password by clicking the 'Forgotten your password' link on the account login page.
Forgotten your security details
If you have forgotten any of your security details, simply get in touch by clicking the 'I still need to contact you' button below and filling out the short form.

Your details
So we can get back to you and provide the best possible response we just need to collect a few pieces of information. Please complete the questions that appear below to continue.
Full name*
Company name*
National Insurance number*
Customer number (optional)
Employer name (optional)
Email address*

I’m an adviser representing an individual member